Do Not Call Policy

Stop Getting Calls From North American Service Company

Our company provides Call Center services for a variety of companies. The call you received was ordered by one of our clients for either quality assurance or marketing purposes. If you would like to be removed from their list and no longer receive calls please leave your phone number below and click submit. We will instruct your company to add your name to their in-house do not call list. If you would like to speak to a member of our staff, please call us at 1-800-574-9839 or leave additional comments below.

Add Your Telephone Number to the In-House Do Not Call List

The Telephone Consumer Protection Act (TCPA) and the Federal Trade Commission's Telemarketing Sales Rule (TSR) require that all telemarketers maintain and utilize a list of consumers who have requested they not receive telephone sales calls. In response to the TCPA and TSR, our company has established policies and procedures for processing requests from consumers who do not wish to receive future calls. Accordingly, our company has implemented the following rules and procedures:

At any time during an inbound or outbound call, a consumer indicates that he or she does not wish to receive another call from our company, the representative must record the name and telephone number of the consumer initiating the "do not call" request. This information will be automatically or manually added to the company's "do not call" database.
Upon completion of the above procedure, the consumer shall be informed:
1. That their name and telephone number are being added to our "do not call" database as soon as possible, but in no case will this require more than fourteen days.
2. That their name and telephone number will remain on the "do not call" database for 5 years or until such time as they contact the company.
To prevent any further calls, all calling lists are cross-matched against the "do not call" database. This cleansing process shall occur prior to the start of each day calling will take place.
In accordance with the regulations, the company must provide a copy of the "do not call" policy to any consumer who requests one. In the event of such a request, the representative is required to place a supervisor on with the consumer to gather the necessary information to process the request. All copies will be placed in the mail within 10 business days from the date of the request.
Prior to conducting any calling at our company, personnel engaged in any aspect of telephone solicitation must review and have a complete understanding of these policies and procedures. Additionally, all managers will review these procedures with employees, monthly, and certify in writing that they have done so.

This company policy must be posted in plain view in any area where telephone solicitation is taking place. Failure to abide by these guidelines will not be tolerated.