Customer Service

At NAPSCI, we understand that customer service affects all levels of our organization. Therefore, everyone at NAPSCI has the same mindset. You can be confident that we will “Do the Right Thing, For Every Customer/Client, Every Time.” Customer Service is our number one priority. That is why our customers return to us year after year for their needs. Here is what you can expect:

Live Representatives, 9am-5pm PST with 24/7 Messaging System
100% Customer Satisfaction
Respectful, courteous, professional representatives
Clear communication with customers
Focus on problem solving and resolving conflicts
Building trust, therefore building lasting relationships
Integrity

We have a 100% customer satisfaction policy because we believe that our customers should be pleased with our company every time they interact with us. All our representatives have a professional, respectful, courtesy, open and understanding attitude. We are focused on problem solving; always looking for the root cause of the problem. Our representatives receive coaching to be constructive, to review how one resolves conflicts and to be solution driven. The integrity and confidence of our company can be seen in our customer service.