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About Us
In 1973, our founder, Catherine Samolinski started her career as an employee with the Hearst Corporation's circulation arm of Periodical Publishers Service Bureau, Inc. In 1993, she decided to form NAPSCI to better utilize her data management and call center expertise. Since then, she has been the driving force that has created our highly reputable marketing company.
NAPSCI has many features that make it one of a kind:
Call Center Operations
We are a very specialized botique call center. Our exclusive focus is creating unbeatable customer and client satisfaction. We are proud to have earned an unparalleled customer satisfaction rating while handling over 1,000,000 calls and over 100,000 banking transactions annually. We work quickly, accurately and with a commitment of quality to achieve the short and long term goals of our clients.
Staff
NAPSCI has grown to become a family oriented team. We have a nucleus of key managers and directors who have been with the company for over 10 years. We have also been highly successful in staffing, and have acquired an exceptional group of account executives and associates whose backgrounds in the call center industry range from Account Management to Entry Level Quality Assurance.
Joint Ventures
Our emphasis and strengths are in testing, quality assurance, customer service, membership marketing, circulation work, and new product execution. Currently, we handle over 15 clients and have a solid track record of success by increasing customer satisfaction, generating revenue expansion, and implementing cost savings. To learn more about how we can build value in your organization, please send an inquiry to csamolinksi@napsci.com.
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